Why

People go the extra mile for those they respect and trust. They will take the initiative, volunteer solutions and even do things that they find difficult... when they know that their efforts mean something.

Leaders who don’t understand how to show team members that they care, that they are valued for what they do will always struggle to get significant things done – to get great results for their business. 

We work with leaders and leadership teams to help them to build their ability with people so that they can gain that vital respect and trust - especially in the moments that count… when giving tough feedback, asking for more, solving team problems or asking people to go above and beyond.

Founded in 1989 by psychologist, Dr Paul Furey, we are a closely-knit, well-trained team that supports individuals, small groups and whole organisations to help leaders develop their ability to engage their teams.

We focus, as we always have, on drawing out and optimising the best of what your people already have. We think it's probably what makes our projects achieve great results that last.


What we do

We partner with individuals, groups and organisations to turn their intentions into authentic, ethical, sustainable action.

We do this by helping people to understand themselves and the people around them a lot better - especially the near invisible things that go on in conversations which can make such a difference to the outcome.


How to use us

There are 3 levels at which you can use us: organisational, team and individual.

Organisational culture.   Departments and divisions have their own cultures and ways of doing things – distinct from the organisation. We help you to discover what makes each division different, what language it speaks and how the people in those different villages can talk productively to one another so that real, progressive conversations happen between them.

Team.   Teams are usually built randomly rather than by design. People are grouped with others that they wouldn’t choose to be with. Teams need to find out how to have conversations together that make good things happen. We help teams to notice what they’re doing right and where they could really save time, effort and friction. 

Individual.   Few of us are taught how to have a conversation or how to construct a relationship. We just cobble things together and try to make friends, get through school, get a job and run a team. We work one-to-one with directors in organisations to help them to re-think and change how they interact with their Board colleagues and teams. Mostly we point out how they can use their strengths to much better effect.

Contact

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Empathy - what is it and where does it belong in business?

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Getting the hang of empathising is a long burn endeavour... so is it really worth it?