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Why do apologies so rarely make people feel better? Because we often don't really know why we're doing them.
Well delivered praise makes people feel good. It makes people try harder. It gives people self-belief. It makes people realise that they are important. So how can we do it right?
Here's a roundup of 10 of this year's ideas...
They have have done everything they can to help us to be more interesting. Ironically, by feeding us an apparently inexhaustible diet of moving graphics effects and animations the inventors of Powerpoint have inadvertently made us into performing sheep.
Not everyone can think on their feet. But everything and everyone around us seems to be implying that we should be able to and that we should be good at it too. Are some people quicker at thinking than others? And can I become one of those people if I'm not already?