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How to stand up for a good idea

When we have a brilliant idea for the world or get on a mission, things can go wrong. Perspective and proportion can get lost and feelings may take over. But it's not all bad news...

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How to get the boss to listen

Most of us have stakeholders, some of us have shareholders, we all have a boss. These different people must often be brought around to a point of view that they did not wake up with that morning.

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5 words that wreck conversations

Conversations are how we start, grow and maintain relationships. Conversations are how we pass on information, win over an opponent or make someone feel understood. Some words can ruin all that...

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How to fix team conflict

According to a recent CIPD study, 38% of us experienced some form of workplace conflict last year. So, if you want to be able to diffuse things long before they can be safely classified as 'conflict', here's how to take a situation from 'bad' to OK, quickly.

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How to begin a difficult conversation

How often have you read the words CAUTION – CONTENTS VERY HOT! on the side of the cup...and then sipped the coffee anyway?

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