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When we have a brilliant idea for the world or get on a mission, things can go wrong. Perspective and proportion can get lost and feelings may take over. But it's not all bad news...
Most of us have stakeholders, some of us have shareholders, we all have a boss. These different people must often be brought around to a point of view that they did not wake up with that morning.
Conversations are how we start, grow and maintain relationships. Conversations are how we pass on information, win over an opponent or make someone feel understood. Some words can ruin all that...
According to a recent CIPD study, 38% of us experienced some form of workplace conflict last year. So, if you want to be able to diffuse things long before they can be safely classified as 'conflict', here's how to take a situation from 'bad' to OK, quickly.
How often have you read the words CAUTION – CONTENTS VERY HOT! on the side of the cup...and then sipped the coffee anyway?