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Conversations are how we start, grow and maintain relationships. Conversations are how we pass on information, win over an opponent or make someone feel understood. Some words can ruin all that...
According to a recent CIPD study, 38% of us experienced some form of workplace conflict last year. So, if you want to be able to diffuse things long before they can be safely classified as 'conflict', here's how to take a situation from 'bad' to OK, quickly.
How often have you read the words CAUTION – CONTENTS VERY HOT! on the side of the cup...and then sipped the coffee anyway?
Behind this title lies a broader question around how we can more often deliver value to all our colleagues - including our bosses.
How about we keep things really simple this year? What if I was to tell you that all communication revolves around just one decision? I think it does.