Ten things you need to know about assertiveness

Assertiveness is a stance that we can represent in how we speak to people - or indeed in how we relate to the world. This crib sheet may bust a few myths... e.g. you can't be too assertive - you're either being assertive or you're being aggressive!

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These ten common-sense tips should help the reader to transmit their ideas in the terms that are strong enough to be taken seriously.

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